Store Policies

Privacy Policy

Last updated: September 25, 2026

This Privacy Policy explains how Mose Cafolo, operated by Blue Flower, Inc. ("Mose Cafolo," "we," "us"), collects, uses and shares your personal information when you visit mosecafolo.net (the "Site") or buy from us.

Information we collect

• Information you give us — when you place an order, create an account, sign up for our newsletter or email us: your name, email address, phone number, billing and shipping address, and any message you send us.
• Payment information — payments are processed by Shopify and our payment providers (such as PayPal). We do not see or store your full card number.
• Information collected automatically — when you browse the Site, we and our service providers use cookies and similar technologies to collect your browser and device type, IP address, pages you view, the site that referred you, and how you use the Site.

How we use your information

• To process and ship your orders, send order and shipping updates, and handle returns.
• To answer your questions and provide customer support.
• To send you news and offers, if you signed up. Every marketing email has an unsubscribe link.
• To keep the Site secure, prevent fraud, and understand how the Site is used so we can improve it.
• To meet our legal obligations.

How we share your information

We do not sell your personal information. We share it only with service providers that help us run the store — for example Shopify (our store platform, shopify.com/legal/privacy), payment processors, shipping carriers such as USPS, email and analytics tools such as Google Analytics — and only as needed for them to do that work. We may also share information if required by law or to protect our rights.

Cookies

You can block or delete cookies in your browser settings. Some parts of the Site, such as the cart and checkout, need cookies to work.

Your choices and rights

You may ask us to access, correct or delete the personal information we hold about you. California residents have rights under the California Consumer Privacy Act (CCPA), including the right to know what we collect and to request deletion; we will not treat you differently for using these rights. Residents of other states or countries may have similar rights. To make a request, email us at service@mosecafolo.net.

Data retention

We keep order records as long as needed for our business, tax and legal purposes, and other information only as long as it is useful for the purposes above.

Children

The Site is not meant for children under 13, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact us

Email: service@mosecafolo.net
Mail: Blue Flower, Inc. (Mose Cafolo), 14668 Summer Breeze Cir, Chino Hills, CA 91709, United States

Refund Policy

Last updated: September 25, 2026

We want you to love your mahjong set. If something isn't right, we'll make it right.

30-day returns

You have 30 days from the day you receive your order to request a return. To be eligible, the item must be unused, complete (all tiles, racks, dice, chips and accessories included) and in its original packaging, with proof of purchase.

How to start a return

Email service@mosecafolo.net with your order number and the reason for the return. If your return is approved, we will send you a return shipping label and instructions. Packages sent back without an approved return request cannot be accepted.

Return shipping

• If the item arrived damaged or defective, or we sent the wrong item, return shipping is on us.
• For all other returns (for example, you changed your mind), the cost of the return label will be deducted from your refund.

Damaged, defective or missing pieces

Please check your order as soon as it arrives. If anything is damaged, defective or missing — even a single tile — email us within 7 days of delivery with your order number and a photo. We will send a replacement part, a replacement item or a refund, whichever fits best.

Non-returnable items

Items that have been used, are incomplete, or are not in their original packaging, and gift cards, cannot be returned unless they arrived damaged or defective.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.

Refunds

Once we receive and inspect your return, we will email you to let you know whether the refund is approved. Approved refunds go back to your original payment method within 5 business days. Your bank or card company may take a few extra days to post it.

Questions?

Email service@mosecafolo.net — we're happy to help.

Shipping Policy

Last updated: September 25, 2026

Free shipping on every order

Shipping is free on every order to addresses in the United States, including Alaska, Hawaii and APO/FPO/DPO addresses. We do not ship outside the United States at this time.

Processing time

Most orders ship within 1 business day after payment (Monday–Friday, excluding U.S. holidays). Orders placed on weekends or holidays ship the next business day.

Delivery time

We ship from California with USPS. Most orders arrive 2–5 business days after they ship. Orders to Alaska, Hawaii and military addresses may take longer. Delivery times are estimates, not guarantees, and can be affected by weather, holidays and carrier delays.

Order tracking

When your order ships, we'll email you a tracking number so you can follow your package.

Check your address

Please make sure your shipping address is correct at checkout. If you notice a mistake, email us right away at service@mosecafolo.net — we'll do our best to fix it before your order ships. We are not responsible for orders sent to an incorrect address given at checkout.

Lost or damaged packages

If your tracking shows delivered but you can't find your package, or it arrives damaged, email us within 7 days of the delivery date. We'll work with USPS and help make it right. For damaged or missing items, see our Refund Policy.

Questions?

Email service@mosecafolo.net.

Terms of Service

Last updated: September 25, 2026

1. About these terms

mosecafolo.net (the "Site") is operated by Blue Flower, Inc., doing business as Mose Cafolo ("we," "us"). By using the Site or placing an order, you agree to these Terms of Service and to our Privacy Policy, Refund Policy and Shipping Policy. If you do not agree, please do not use the Site. Our store runs on Shopify.

2. Using the Site

You must be at least the age of majority where you live to place an order, or have a parent or guardian's permission. You agree not to misuse the Site — for example by breaking the law, interfering with its security, sending harmful code, or scraping or copying its content without our permission.

3. Products and descriptions

We try to describe and photograph our products as accurately as we can. Colors may look slightly different on your screen, and tiles, bags and cases may vary slightly from batch to batch. Tiles shown in photos of accessories (such as racks, rulers and bags) are for display only unless the product says they are included. Products may be available in limited quantities, and we may discontinue any product at any time.

4. Prices and payment

All prices are in U.S. dollars. Prices and availability may change without notice. Payment is due when you place your order and is processed securely through Shopify and our payment providers. Any sales tax is calculated at checkout.

5. Orders

Your order confirmation email means we received your order — not that we accepted it. We may refuse or cancel an order, or limit quantities, for example if an item is out of stock, there is a pricing or description error, or we suspect fraud or resale. If we cancel an order you already paid for, we will refund you in full.

6. Shipping, returns and refunds

Shipping, returns and refunds are covered by our Shipping Policy and Refund Policy, which are part of these terms.

7. Intellectual property

All content on the Site — including the Mose Cafolo name and logo, text, photos, videos and design — belongs to us or our licensors. You may not copy or use it for commercial purposes without our written permission.

8. Reviews and submissions

If you send us reviews, photos, ideas or other content, you give us permission to use, edit and share it in connection with our business. Please do not send anything that is unlawful, misleading or that you do not have the right to share.

9. Third-party links

The Site may link to other websites. We are not responsible for their content, products or practices.

10. Disclaimer

Except as stated in our policies or required by law, the Site and our products are provided "as is" and "as available," without warranties of any kind. We do not promise that the Site will always be available or error-free.

11. Limitation of liability

To the fullest extent allowed by law, Mose Cafolo and Blue Flower, Inc. are not liable for any indirect, incidental, special or consequential damages arising from your use of the Site or our products. Our total liability for any claim will not exceed the amount you paid for the product involved. Some states do not allow these limits, so they may not apply to you.

12. Indemnification

You agree to hold us harmless from claims arising from your breach of these terms or your misuse of the Site.

13. Governing law

These terms are governed by the laws of the State of California and the United States, without regard to conflict-of-law rules. Any dispute will be handled in the state or federal courts located in San Bernardino County, California, unless the law requires otherwise.

14. Changes

We may update these terms from time to time. Changes apply from the date posted on this page. Continuing to use the Site means you accept the updated terms.

15. Contact

Questions about these terms? Email service@mosecafolo.net or write to Blue Flower, Inc. (Mose Cafolo), 14668 Summer Breeze Cir, Chino Hills, CA 91709, United States.